We're confident you will, but if you don't love your products we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it (unopened and unused) and in its original packaging. 

To start a return, you can log in to your customer account and initiate the returns process, alternatively, you can contact us at hello@pourable.co.uk. Please note that returns will need to be sent to the following address: 

Pourable Returns, 
PO Box 534,
Newcastle upon Tyne, 
NE3 9HP. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns are paid for at the customers own expense, unless agreed otherwise. 

You can always contact us for any return question at hello@pourable.co.uk. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We love our scents and we're sure you will too but we can't accept returns if you simply do not like the smell. Send us an e-mail, and we'll do our best to work something out for you. We don't want you to be sad and will do our best to come up with a solution. 

Unfortunately, we cannot accept returns on gift cards.

Any item purchased through a third party retailer must be returned to them. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pourable.co.uk.

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds.